At Ziva Walks, we are committed to delivering your outdoor and travel gear safely and efficiently. Please review the following information about how we handle shipping:
Order Processing
All orders are processed within 1–2 business days after order confirmation. You will receive a confirmation email or message once your order has been received, followed by a notification once your order has been packed and shipped.
Please note that orders placed on weekends or holidays will be processed on the next working day.
Cash on Delivery
Ziva Walks currently offers Cash on Delivery (COD) as our primary payment method. Please ensure that someone is available at the delivery address to receive the package and make the payment.
Shipping Partners
We work with reliable courier and logistics partners to ensure your order arrives securely. Tracking details (where available) will be shared once your order is dispatched.
Order Issues & Damaged Goods
If your order arrives damaged or incomplete, please contact us at [email protected] within 48 hours of delivery. Include your order number and photos of the damaged or missing items so we can resolve the issue promptly.
Incorrect Address Information
Please double-check your shipping details before submitting your order. Ziva Walks is not responsible for delays or delivery failures due to incorrect or incomplete address information provided by the customer.
Need Help?
If you have any questions about your order or delivery status, don’t hesitate to contact us at:
Email: [email protected]